San Diego Reviews
The installation was a horror story. The 8 foot door was replaced 3 lines. Consequently the ruther and feet in the slider track is chewed up from multiple installations, it is an embarrassment
I was told the door would be installed one day - so I was home and ready. No one called or came. I HAD to call. Poor communication! Love my door
The lack of communication with us was pathetic! We understand the bad winter in mim caused our product to be delayed but you were never honest or truthful with us at all! We made 6 to 7 phone calls that were completely ignored now we would "never" do business with you company again!!
Greetings ! We have replaced all the windows and siding glass doors in our house in two "installments" - the replacement windows have been great. The expertise and professionalism of your folks in all phases of our purchase and installation have been great ! Thanks - MG
Over-all we were very satisfied and are enjoying our new windows and doors.
Your product is good, but the locking mechanisms that came with my windows are JUNK. I've had the techs out twice since Mar. 2014 because they keep breaking. Frankly, I don't see how they will last at all. Very concerned how they will last until I sell my home in about 15 years. Even the tech admitted they were junk. The company I dealt with is AWFUL. Horrible people working for them. I had sliders installed first and they are great. Very surprised and disappointed with the locks on the windows. My story too long to even detail here.
Given that we wanted the best product and were willing to pay for it, I found the level of finish of the doors, as delivered to be below what is reasonable, given the cost and the expectations. The local installation crew did its best to mitigate/repair the blemishes that IMHO should haven been detected and corrected before shipment.
No worries, no hassle. Broken window replaced promptly! Thanks!
After four installations by Renewal by Andersen I can say the results are superb in all aspects. Thank you.
It is unfortunate that one of the owners of the company doing the installation became rude and crude in his attitude and wording towards me. In the interest of getting the issues solved I drove for several hours, almost missing the place because there is no sign with your name on it outside. The other owner and I came up with a solution where their stain person would come down and get everything to match and leave spare stain. (that did not happen). Lastly and I do not know why unless they were venting for first owner but worknen broke a key in a locking file cabinet and slashed a shower curtain.